You have the right to go back!

Yes, but there are conditions to respect if you wish to withdraw:

From the day of receipt of your order, you have a period of 14 clear days to notify the Seller of your wish to withdraw, without having to justify your decision or bear any costs other than those necessary for returning your order.

To do this, you can use the withdrawal form that you will find in the appendix at the bottom of the page of these General Terms and Conditions.

You can also express your wish to withdraw, on plain paper, without ambiguity, by post or email, specifying:

• Your order number
• The reference of the article subject to withdrawal
• Your first and last name
• Your address
• Your phone number
• Your email address

In the event of a dispute, it is up to you to prove that you have complied with the aforementioned withdrawal period.

Exception to the right of withdrawal

• Concerning the following products: lingerie & swimwear & earrings (for reasons of hygiene, except in the case of manufacturing defects, the right of withdrawal cannot be exercised by the Customer in this type of sales contract)

Please note that if the Customer unseals the product, he will not be able to withdraw. The Customer will not be able to withdraw if the product has been used or tested, this product cannot be resold.

The right of withdrawal is in fact conditional on compliance with the requirements ordered by Article L 221-28 of the Consumer Code, which provides in particular that “the right of withdrawal cannot be exercised for contracts:

1° Of the provision of services fully performed before the end of the withdrawal period and, if the contract subjects the consumer to an obligation to pay, the performance of which has begun with his prior and express agreement and with his recognition of the loss of his right of withdrawal, when the service has been fully performed by the professional;

2° Supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;

3° Supply of goods made to the consumer's specifications or clearly personalized;

4° Supply of goods liable to deteriorate or expire rapidly;

5° Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

6° Of supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items;

7° Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;

8° Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;

9° Of supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;

10° Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;

11° Concluded at a public auction;

12° Of the provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or period;

13° Of supply of digital content without a physical medium, the execution of which has begun before the end of the withdrawal period and, if the contract subjects the consumer to an obligation to pay, when: a) He has given his prior express consent for the execution of the contract to begin before the expiry of the withdrawal period; and b) He has acknowledged that he will lose his right of withdrawal; and c) The professional has provided confirmation of the consumer's agreement in accordance with the provisions of the second paragraph of Article L.221-13.

How to make a return?

Please note that this only applies to products not excluded from the right of withdrawal.

The return must comply with the following conditions:

• The products must be returned to the Seller no later than 14 days after having informed the Seller of your wish to withdraw.
• The products must be returned in their original condition and complete (without prejudice to the possibility of unpacking and testing the product) allowing them to be put back on the market in new condition.
• Products must not have body odor, perfume odor, or laundry odor.
• Products must not be damaged or incomplete.
• Before making a return, please contact us via the after-sales service email: modaange@outlook.fr
• The package must be returned to the following address: mondial relais only (Modange company - rue général de Gaulle - 60140 Liancourt - LECLERC relay point - Email address: modange@icloud.com). Be sure to keep the tracking number of your return which may be requested.
• Please do not return orders via Collisimo to this address, only Mondial Relay packages will be received and processed.

Unfortunately, purchasing online does not allow you to inspect the product as if you were in store. However, the possibility of withdrawing (under the conditions stated) allows you to try the product as you would in store. It is important to note that If the Seller finds signs of use that go beyond this framework and, in general, a depreciation of the product, the Seller may apply a discount and You will only be reimbursed for the amount of your order, less the discount.

When the conditions set out herein are met, the Seller will reimburse you within a maximum of 14 days after you have informed him of your wish to withdraw. However, the Seller refers to the right to defer the reimbursement until receipt of the items concerned by the withdrawal.

The Seller will make the refund using the same means of payment as that used for the initial purchase. You will be fully refunded for your order in the event that you return your entire order. In the event of a partial return, the initial delivery costs will not be refunded.

Furthermore, the costs and risks associated with the return are your responsibility.

It is important to emphasize that the Seller cannot be held responsible for any loss or damage during the return process.

In the event of a dispute or request for reimbursement, it is your responsibility to provide proof that you have complied with the aforementioned withdrawal period. We thank you for your understanding and cooperation.